Contact Us
We’d love to hear from you. We’re listening.
We’re All Ears. (And Eyes.)
At SafeOwl, every family matters, and so does every voice. We’re dedicated to building technology that helps children explore the world confidently while giving parents real peace of mind. Your feedback helps us fly higher.
Whether you’re a curious new parent, a current SafeOwl family, or simply have a question, we’d love to hear from you. Reach out with your thoughts, suggestions, or anything on your mind.
Reach us the way that works best for you
Choose the option that fits your busy parenting schedule best. We’re here to help keep your little ones connected and secure.
24/7 live chat support
• Tap the chat bubble in the bottom right corner of our website, or inside the SafeOwl Parent App.
• Business hours (8:00 AM - 4:30 PM CST): Chat live with our human support team.
• After hours & weekends: our AI Assistant, Ask Owly, is online 24/7 to solve pairing issues, trace orders, and walk you through immediate troubleshooting.
Email support
• Prefer email? Drop us a line anytime by filling out the form below. Our family care experts read every message and respond within 1 business day.
• Support email: support@safeowl.com
Our operating hours
• Monday - Friday: 8:00 AM - 4:30 PM CST
• Saturday - Sunday & federal holidays: Closed
• Our AI Assistant, Ask Owly and FAQs are available 24/7, even when we’re out of the nest.
Need a quick answer?
Skip the wait - about 90% of app pairing and connection questions are answered on the spot in The Owl’s Nest, our support portal.
Drop our family support team an email
Stuck on app pairing? Need help choosing the right mobile data plan? Send us a message and a SafeOwl specialist will review your request and get back to you via email within 1 business day.
Fields marked * are required. We respect your privacy and will never share your information.