Shipping policy


At SafeOwl, Inc. (hereafter referred to as SafeOwl), we are dedicated to providing secure, efficient, and transparent delivery services for our families. This Shipping and Delivery Policy governs the shipment of the SafeOwl smartwatch, official replacement accessories, and bundled materials purchased directly from our e-commerce platform. Because the safety and connectivity of our devices depend heavily on localized network infrastructure, our operations are strictly configured for domestic delivery.


1. Domestic Shipping Options & Delivery Estimates 
We offer standard domestic shipping to all 50 U.S. states, Washington, D.C., and the U.S. territory of Puerto Rico. For customers requiring rapid delivery, an expedited overnight shipping option is available. All delivery timelines are estimates and are calculated from the business day the order is successfully processed and verified.


Standard U.S. Shipping
Shipping Cost: FREE for orders of $50.00 or more ($5.00 flat rate for orders under $50.00), ONLY within the 48 continental United States with a fixed rate of $12.00 flat rate for Outer Zone (Hawaii). Estimated Transit Time: 5 to 8 Business Days (USPS Ground / First Class). Daily Processing Cutoff: Same business day processing for orders placed before 12:00 PM CST. 


2 Days Shipping
Shipping Cost: $15.00 flat rate for both Domestic (50 states) and Outer Zone (Hawaii). Estimated Transit Time: 2 Business Days. Daily Processing Cutoff: Same business day processing for orders placed before 1:00 PM CST 


Overnight Expedited Shipping
Shipping Cost: $50.00 flat rate for Domestic. $70.00 flat rate for Outer Zone (Hawaii). 

Estimated Transit Time: Next Business Day delivery (FedEx Express).
Daily Processing Cutoff: Same business day processing for orders placed before 1:00 PM CST.


Important Logistics Notes: 

  • Mailbox Placement: Because the watch packaging is compact and secure, USPS may place the package directly into your household mailbox.
  • Holiday Delays: On occasion, such as during high-volume holiday rushes and major promotional sales events, there may be a minor delay in warehouse processing times.
  • Weekend Delivery: FedEx Overnight Express options may not deliver on weekends. Standard overnight orders placed on Friday before 1:00 PM CST normally arrive on the next business day (Monday). Saturday delivery is available for an additional fee at checkout (barring transit delays).
  • Shipping Timeliness: Delivery timelines are estimated and subject to third-party carrier schedules (UPS, FedEx, USPS); SafeOwl is not liable for carrier-related shipping delays.

 

2. Absolute International Shipping Restriction
SafeOwl, Inc. does not offer international shipping under any circumstances, and we do not ship to addresses outside of the United States. Our devices, software systems, and cellular networks are strictly optimized for and limited to United States cellular frequency bands.

 

TECHNICAL LIMITATION WARNING:
The SafeOwl smartwatch is structurally incapable of operating outside of the United States. The device cannot connect to international wireless carriers, nor can the companion application establish a connection with local non-U.S. networks. If a device is taken or shipped internationally, it will lose some or all GPS tracking, emergency SOS, and communication functions. SafeOwl, Inc. is not liable for device failures or active subscription billing charges incurred if a device is exported from the United States.

 

3. Fraud Prevention & Order Security Verification
To protect our families and maintain the highest level of payment security, SafeOwl monitors all incoming transactions for signs of fraud. If a transaction exhibits risk factors (such as a mismatch between the billing address and the shipping destination, or an unverified credit card), our operations team may place a temporary hold on the shipment. In these cases, our support team will contact the adult purchaser via email to verify their identity. The order will be released and shipped on the same business day that verification is successfully completed. 

 

4. Lost, Stolen, or Missing Packages
Adult customers must report a missing, lost, or stolen shipment to our Support Team within fourteen (14) calendar days of the original scheduled delivery date. Upon receiving a report, we will initiate a carrier-level investigation. The resolution of the claim depends on the verified status of the carrier tracking system: 

 

Tracking Status Unconfirmed (Not Delivered): If our delivery tracking systems confirm that the package was not delivered to the address provided, SafeOwl will immediately issue a replacement shipment at no cost, or offer a full refund of the purchase price, according to the customer's preference. 

 

Tracking Status Confirmed (Delivered): If the tracking system indicates the package was successfully delivered to the correct address provided at checkout, but the customer claims non-receipt, the customer must file a formal police report with their local police department. To process a replacement or a refund, the customer must submit a copy of this police report to SafeOwl and sign a legal declaration of non-receipt. 

 

IMEI BLACKLISTING PROTOCOL:
Upon processing a claim for a missing, lost, or stolen smartwatch, SafeOwl will immediately and permanently blacklist the unique International Mobile Equipment Identity (IMEI) number of the lost device on our servers and through our cellular carrier gateway. This permanently disables the device, making it impossible to pair, activate, track, or utilize cellular services. This measure prevents unauthorized use and ensures data privacy. 

 

5. Contact and Customer Inquiry Resolution
If you have any questions about your shipment, require support for a delayed package, or need to initiate a claim for a lost device, please contact our support team via chat at safeowl.com or by email: support@safeowl.com. 

 

Last update: 09/22/2026