Returns & Replacements.
Made Easy.
Let’s make this right. We’ll take it from here.
Ruffled feathers? We’ve got you covered.
Even the wisest owls run into snags sometimes. If something isn’t right with your OWLY 1, our Support Team is here to make it right.
At SafeOwl, family comes first. If the fit isn’t quite right, or your little one changed their mind about the color, you have a full 30 days to decide. Just reach out to our Support Team first so we can approve your Return Merchandise Authorization (RMA). Once your RMA is approved, send the watch back in its original packaging for a full refund. Please don’t ship anything back before your RMA is approved, as we’re unable to process returns received without one.
And if your watch runs into a hardware issue covered by our 1-Year Warranty, reach out to us first for an approved RMA before sending anything back. Once we receive the watch, we’ll check it to confirm the issue, then repair it or send a replacement - so your child stays connected to you.
Fill out the form below and a member of our Support Team will be in touch within 1-2 business days to walk you through the next steps.
Please note: warranty and maintenance coverage is only available for OWLY 1 devices purchased from an authorized retailer (safeowl.com or Amazon). Third-party purchases are not eligible.
Thank you for choosing SafeOwl!
Upon submitting this return request, a member of our Support Team will be in touch within 1-2 business days to walk you through the next steps.