SafeOwl Care Program

Kids are always on the move. SafeOwl Care gives you extra peace of mind with one replacement OWLY 1 for accidental damage like drops, spills, or a cracked screen.

One-time payment. No monthly fees. No deductible.

What’s covered?
SafeOwl Care provides 18 months of accidental damage protection starting from your watch’s first activation.

Includes:

  • One OWLY 1 replacement for accidental damage
  • Drops, spills, and cracked screens
  • No deductible or monthly fees

Not covered: Loss, theft, cosmetic damage that doesn’t affect functionality, or damage that occurred before coverage began.

SafeOwl Care is optional and is separate from the OWLY 1 Limited Warranty, which covers eligible manufacturing defects.

File a SafeOwl Care Plan Claim

Accidents happen. We’ve got you covered.

Kids are always on the move, and sometimes accidents happen. If your SafeOwl watch has been damaged by a drop, spill, or cracked screen, SafeOwl Care helps make getting a replacement simple.

Before submitting a claim, please note that manufacturing defects may be covered under your 12-month limited warranty, while SafeOwl Care is designed specifically for accidental damage.

How to File a Claim

Complete the form below with your watch and purchase details, along with a brief description and image of the damage. Our support team will review your claim and guide you through the next steps.

Important Coverage Information

One Replacement 
SafeOwl Care provides one eligible OWLY 1 replacement within 18 months of the original watch purchase date.

Claim Verification 
All claims are subject to review and verification to confirm eligibility under SafeOwl Care coverage terms. Replacements are not guaranteed.

Original Warranty 
Applies Any replacement remains subject to the original purchase’s warranty and coverage periods. A replacement does not restart or extend either period.

Exclusions 
Loss, theft, cosmetic damage that does not affect functionality, and damage occurring before coverage began are not covered.

Please note: SafeOwl Care covers one replacement for eligible accidental damage during the coverage period. Loss, theft, and cosmetic damage that does not affect functionality are not covered. Claims are subject to verification and SafeOwl Care terms.

Upon submitting this claim, a member of our Support Team will be in touch within 1-2 business days to walk you through the next steps.